General Questions

I thought that MOOD:HEARTLAND just did business music service. Shouldn’t I work with a Professional Sound System Designer?

MOOD:HEARTLAND operates locally, in and around Des Moines, Ames, Fort Dodge, Mason City, Clear Lake, Madison, Eau Claire, Wausau, Green Bay, Rockford, IL Fort Collins, Loveland, Greeley, Cheyenne, Casper, Laramie. Rock Springs, Jackson, Cody, Gillette Scottsbluff,.

Additionally, Commercial Audio Video aka MOOD:HEARTLAND is part of the MOOD:MEDIA National Service Network of service making our installation professionals talents unrivaled in the industry. We have more than 450 professional technicians who can mount, connect and set up all equipment for any location across the country.

What happens if some of my audio/video equipment stops working — can MOOD:CAV repair it?

Absolutely! In addition to expert design and installation, MOOD:HEARTLAND prides itself by offering a highly trained repair technician team. We are a local company.  Our technical staff is dedicated to responding to service calls within 24 hours, and our weekend and holiday service is available 365 days a year.  It is the policy of MOOD:HEARTLAND to never leave you, the customer, down.  We even provide no charge loaner equipment until your, customer-owned, equipment is repaired. Additionally, we can service your business any time, anywhere through our service network throughout the country.

My commercial space is under construction. Can MOOD:HEARTLAND work with my builder to fit in the sound system?

Of Course!  Our expert system design engineers, technicians, and sales staff are accustomed to working with architects, interior designers and builders to ensure your system meets with the engineering and aesthetic requirements of your space. We provide this expert consultation at no additional charge to you!

I have multiple business locations that are spread out geographically. Can I get them all installed at the same time?

Absolutely. MOOD:HEARTLAND operates locally, in and around Des Moines, Ames, Fort Dodge, Mason City, Clear Lake, Madison, Eau Claire, Wausau, Green Bay, Rockford, IL Fort Collins, Loveland, Greeley, Cheyenne, Casper, Laramie. Rock Springs, Jackson, Cody, Gillette Scottsbluff,.

Additionally, Commercial Audio Video aka MOOD:HEARTLAND is part of the MOOD:MEDIA National Service Network of service making our installation professionals talents unrivaled in the industry. We have more than 450 professional technicians who can mount, connect and set up all equipment for any location across the country.

If I call for a system installation or service, who will come out to do it?

MOOD:HEARTLAND guarantees you’ll always work with a MOOD:HEARTLAND employee. Our expert design, installation and service technicians receive extensive training and maintain dozens of certifications within their areas of expertise. You can rest assured that the MOOD:HEARTLAND support you count on will be available to you at every step of the way.  We are so confident that you will be more than satisfied with the service we provide, we offer a fantastic guarantee!  If you find that our products or service do not meet your expectations within the first 30 days of installation, we will remove the equipment and you will pay nothing.

Technical Questions

CHANGE YOUR MUSIC?
CHANGE YOUR VOICE MESSAGE?
CHANGE YOUR CHANNELS?

"I need to change my..."

Below are the logins buttons for each specific receiver MOOD:HEARTLAND offers. Not to worry, if you aren’t quite sure how to do this simply click on the Technical Support button and we will be happy help you.  MOOD:HEARTLAND is always here to help! Thanks!

MOOD: Mix

ProFusion IS

Harmony

Encompass SR

Encompass LE

Below is the button to login into the MOOD: Voice site. If you do not have, or remember your login information, not a problem. Simply click on the Technical Support button and we will be happy to help you.

MOOD: Voice Login

Can’t find a channel? Please remember to look at which programming package you have and if that particular channel is included. We would be happy to change your programming package to meet your needs. Please give us a call to change it for you. Thanks!

Television Programming Packages

MOOD:HEARTLAND goal to help you find the answer to your issue as fast as we can.  Listed here are some of our general questions that we receive on a daily basis.  Additionally, listed are helpful links to help you change your music channel, change your television channel/programming, change your voice message for your on hold system, or overhead system and change your digital signage message.

Rest assured, if you are not able to find the answer to your question listed here.  Please, simply click on the Technical Support button to fill out the form, or simply give us a call.

We are a local company.  Our technical staff is dedicated to responding to service calls within 24 hours.  And, even weekend and holiday service is available 365 days a year.  It is the policy of Iowa Audio Video’s to never leave you, the customer, down.  We’ll even  provide no charge loaner equipment until your, customer-owned, equipment is repaired.

Megaphone

We realize that the music you play within your business is an extension of the image you want to convey to your customers, and is of great importance!  We want to ensure that you will be more than satisfied with the service we provide.  We even offer a guarantee!   If you find that our products, or our service does not meet your expectations within the first 30 days of installation, we will remove the equipment and you will pay nothing.

When it comes to audio/video integrated systems, there is no such thing as one size fits all!  We partner with our manufacturers to bring audio, video and integrated technology solutions to our clients by involving them in the consultation, design, equipment evaluation and purchasing process.

From personalized templates to branded custom content to digital menu boards, Digital Signage from MOOD: Wisconsin allows you to connect with your customers with flexibility and control.

We’ll help you identify the right location, the right display and the right content, and we’ll install it quickly and efficiently. The advantages are clear.

Sick of the interruptions from your “commercial free” XM radio?  Still hearing the same songs over and over… and over and over… from your Pandora?  MOOD: Music is 100% commercial free and interruption free.  In fact, we don’t even employ talking DJs!  When we say business music for your business…  We really mean it!

Use on-hold and in-store messaging to drive incremental sales, reinforce advertising and promotions, and keep customers informed.

More than 57,000 client locations trust MOOD: for their on-hold and in-store messaging services based on our expertise, our end-to-end capabilities and our efficient, client-focused process.

MOOD: Des Moinesoffers the best in programming packages, equipment options and support services to meet your needs, providing the highest quality viewing experience for your customers and real value for your business.